Ever feel like you’re sprinting on a hamster wheel—constantly chasing new customers but never quite getting the traction you want? You’re working hard, doing all the things, but at the end of the month, it still feels like you’re starting from scratch.
Here’s the truth: It costs 5–7 times more to attract a new customer than to keep an existing one. That means if you’re only focused on bringing in new people without nurturing the ones you already have, you’re making your business harder than it has to be.
Of course, growth is important. But growth happens when you bring in new customers and keep them coming back. That’s where the magic is.
So, let’s flip the script. What if 25% of your new customers placed a second order this year? What would that do for your paycheck? Your consistency? Your sanity?
Spoiler alert: It would change everything.
Step 1: Track Your Numbers (It’s Easier Than You Think!)
To hit that 25% goal, you only need to track two numbers:
- How many new customers did you bring in last month?
- How many of them placed a second order this month?
That’s it! Think of it like tracking your steps on a smartwatch—when you start paying attention to the numbers, you naturally make better choices.
Step 2: Make That Second Order a No-Brainer
Here’s the reality: When someone orders for the first time, they aren’t 100% sold on you, your company, or your product. And that’s okay! They’re testing the waters. They’re asking:
- Was it worth it?
- Do I really need more?
- Will I ever hear from this consultant again?
This is your golden opportunity to show them why YOU are the consultant they should stick with. How? By standing out with follow-up that wows.
- Say thank you. Not just that generic “thanks for your order” email your company sends. Send a personal message that makes them feel seen and appreciated.
- Check in when their order arrives. Did everything arrive as expected? A simple, friendly message makes a huge impression.
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Add value:
- Share quick tips for their new product.
- Suggest complementary products they might love.
- Show them a fun way to get the most out of what they’ve got.
- Be available. Let them know how to reach you and make it easy to find your website.
Step 3: Automate the Work (But Keep the Human Touch!)
Let’s be honest—manually tracking and following up with every single customer? Not realistic. That’s where systems like Project Broadcast come in.
You can automate the first few messages while still making them feel personal. But here’s the key: Make them conversational.
Instead of:
“Your order should have arrived by now. Let me know if you need anything!”
Try:
“Hey [Name], thanks again for your recent order! I wanted to make sure it's everything you expected. Is everything looking good?”
See the difference? One ends the conversation, the other starts one.
Conversations are the one skill that will drive more sales, bookings, and team growth, don’t miss. Check out this article > The #1 Skill You Need for a Thriving Direct Sales Business in 2025. Mastering this will set you up for long-term success!
How to Put This Into Action
- Set a goal: 25% of new customers placing a second order.
- Start tracking your numbers: Use a simple spreadsheet or your back-office system.
- Follow up with value: Say thank you, check in, and offer tips.
- Make it easier with automation: Set up a simple follow-up sequence.
This is your year to work smarter, not harder.
Ready to turn first-time buyers into loyal customers?
Download the free podcast mini-series From Hello to Superfan: The Art of Follow-Up That Powers Your Business Potential. Episode Two takes a deep dive into starting that conversation—you don’t want to miss it!
Grab the free podcast mini-series and start mastering those conversations today!
Here’s to keeping your customers (and your sanity)! 🚀
